Terms of Service

Kerwick Group builds and manages AI agent teams for law firms. We are a technology operator. We are not a law firm, and nothing we build or provide constitutes legal advice.

Our agent teams handle operational functions — intake, follow-up, research support, client communications, and outreach. The attorney remains responsible for all legal decisions, client relationships, and case outcomes.

$5,000 one-time setup fee, due upfront before any build work begins. Covers end-to-end integration with client's existing phone system, practice management software, calendar, and inbox. (Waived for founding firms.)

Monthly fee based on tier: Tier 1 $1,997/mo, Tier 2 $2,997/mo, Tier 3 $3,997/mo. First billed 30 days after the system goes live.

All fees are billed via invoice. Payment is due within 15 days of invoice date.

Each agent team uses third-party AI model APIs to operate. The first $500/month in API usage is included in the management fee.

Any API usage exceeding $500/month is billed to the client at exact cost with no markup. You will receive a detailed usage report with each overage invoice.

The client selects their preferred AI model. We will advise on trade-offs between models, but the choice is yours.

You may cancel at any time with no penalty, no early termination fee, and no questions asked.

Upon cancellation, the agent system we built remains your property. All agent configurations, prompt systems, and integrations stay in your environment.

What stops: ongoing management, monitoring, optimization, and support from Kerwick Group. You are free to self-manage the system or hire someone else to maintain it.

We do not access, store, or share your client case data or client communications.

Agent systems are architected to keep sensitive data within your own environment. We build the infrastructure — your data stays in your systems.

We may access system configuration and performance data (response times, conversion rates, error logs) for the purpose of maintaining and optimizing your agent team. This data does not include case details, client names, or communications content.

We guarantee delivery of a fully functioning AI agent team built to the agreed specification. What happens after that depends on how the system is used. We do not guarantee specific business outcomes — results vary based on lead volume, response times, how the approval flow is managed, and how the firm integrates the agents into its daily operations.

That said, we don't just build and disappear. For as long as we are working together we provide ongoing support, guidance, and operational advice to help you get the most out of the system. We want it to work as much as you do. Think of us as your AI operations partner, not a vendor who hands you software and walks away. We are invested in your results — we just cannot guarantee them on your behalf.

The agent architecture and prompt systems we build for you are transferred to you upon delivery. They are yours.

Kerwick Group retains rights to our general methodology, frameworks, and tooling — the reusable knowledge and approaches we bring to every engagement. We will not reuse your firm-specific configurations, data, or customizations for other clients.

Kerwick Group's total liability under these terms is limited to the fees you have paid us in the 12 months preceding any claim.

We are not liable for indirect, incidental, or consequential damages arising from the use of AI agent systems, including but not limited to lost revenue, missed leads, or client dissatisfaction.

We may update these terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance.

Questions about these terms? Email kevin@kerwickgroup.com.