Terms of Service

Kerwick Group builds and manages intake and response systems for law firms. We are a technology operator. We are not a law firm, and nothing we build or provide constitutes legal advice.

Our systems handle operational functions — intake, follow-up, document generation, client communications, and reviews. The attorney remains responsible for all legal decisions, client relationships, and case outcomes.

One-time setup fee, due upfront before any build work begins. Covers end-to-end integration with client's existing phone system, practice management software, calendar, and inbox. (Waived for founding firms.)

Monthly fee based on tier selected. First billed 30 days after the system goes live.

All fees are billed via invoice. Payment is due within 15 days of invoice date.

Each system uses third-party APIs to operate. A monthly API usage allowance is included in the management fee.

Any API usage exceeding the included allowance is billed to the client at exact cost with no markup. You will receive a detailed usage report with each overage invoice.

The client selects their preferred model configuration. We will advise on trade-offs, but the choice is yours.

You may cancel at any time with no penalty, no early termination fee, and no questions asked.

Upon cancellation, the system we built remains your property. All configurations, prompt systems, and integrations stay in your environment.

What stops: ongoing management, monitoring, optimization, and support from Kerwick Group. You are free to self-manage the system or hire someone else to maintain it.

We do not access, store, or share your client case data or client communications.

Systems are architected to keep sensitive data within your own environment. We build the infrastructure — your data stays in your systems.

We may access system configuration and performance data (response times, conversion rates, error logs) for the purpose of maintaining and optimizing your system. This data does not include case details, client names, or communications content.

We guarantee delivery of a fully functioning system built to the agreed specification. What happens after that depends on how the system is used. We do not guarantee specific business outcomes — results vary based on lead volume, response times, how the approval flow is managed, and how the firm integrates the system into its daily operations.

That said, we don't just build and disappear. For as long as we are working together we provide ongoing support, guidance, and operational advice to help you get the most out of the system. We want it to work as much as you do. Think of us as your operations partner, not a vendor who hands you software and walks away. We are invested in your results — we just cannot guarantee them on your behalf.

The system architecture and prompt systems we build for you are transferred to you upon delivery. They are yours.

Kerwick Group retains rights to our general methodology, frameworks, and tooling — the reusable knowledge and approaches we bring to every engagement. We will not reuse your firm-specific configurations, data, or customizations for other clients.

Kerwick Group's total liability under these terms is limited to the fees you have paid us in the 12 months preceding any claim.

We are not liable for indirect, incidental, or consequential damages arising from the use of our systems, including but not limited to lost revenue, missed leads, or client dissatisfaction.

We may update these terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance.

Questions about these terms? Email kevin@kerwickgroup.com.